Frequently Asked Questions
Everything you need to know about your Round Lab skincare journey.
Are Round Lab products suitable for sensitive skin?
Yes, our products are formulated with clean, skin-loving ingredients like Birch Juice and Dokdo Sea Water, specifically designed to be gentle and non-irritating for sensitive skin types.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
Do you offer a return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Is Round Lab a cruelty-free brand?
Absolutely. Round Lab is committed to ethical beauty practices and does not test any of our products or ingredients on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I check the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.